Refund policy

Returns & Refunds

Because our personalized pillows are made specifically for each customer, we do not accept returns or exchanges for personalized or custom-made products due to a change of mind, incorrect information entered by the customer, or ordering the wrong item.

If your order arrives damaged, defective, or with a printing error caused during production, please contact us within 14 days of delivery. Include your order number and clear photos showing the issue. We will review the claim and, when approved, provide a replacement or refund at no additional cost.

Please carefully review all personalization details, including spelling, ZIP codes, city names, states, and any other details before placing your order. We are not responsible for errors in information submitted by the customer.

Cancellations and Changes

Orders may only be canceled or changed before production begins. Because orders can enter production shortly after being placed, we cannot guarantee that cancellation or modification requests can be accommodated.

To request help with an order, please contact us through our store contact page.

This is cleaner and more appropriate for your made-to-order model than the generic Shopify template.